This morning we waited on the platform while the train pulled in. We scrambled in to find a seat but found instead a plastic ‘thaelee’ and a cloth bag lying on the seats. BING BONG went the warning bells in our head and ‘unclaimed baggage’ drifted through our consciousness.
We stood and panicked for a couple of seconds till we realised we should do something and FAST. So we dialed the number of the helpline (all the while prominently staring right at us while we was being paralyzed by fear).
We must report that the Mumbai Railway Helpline was extremely courteous (without the call-centre type “Hello mey-aam, how may I assist you today” sort of irritating thing). The number was not engaged, we was not subjected to soul-numbing electronic music and the call was answered on the first ring. We explained our situation and where we was and then we got down to wait. No stupid questions were asked and we was assured that they would be right there.
A cop turned up in approximately 67 seconds, strode into the compartment, picked up the bags and left. And another cop took the train with us.
We may have been silly and paranoid like we has been accusing Americans of being after 9/11. But today we just was glad that our panic did not paralyze. And mostly we wishes to say…forget what Mumbai Mirror cribs about the Railways. They does their job quickly and they gets it done.
We also needs to mention that this vile man claims to have called us at approximately the same hour and have heard the following message:
User is dead. Please don’t call back!